Shipping rates are $29.95 per rug. If your postcode is considered by our partner couriers to be in a restricted zone you will be flagged at the checkout and we will provide you with a shipping quote. Total shipping costs are calculated at the checkout.
We currently only ship within Australia.
Shipping Time Frames
Once collected from our partner warehouse by the courier (average of 1-3 business days from when an order is placed), estimated shipping time frames are shown below:
SYD metropolitan areas: 2-6 business days.
MLB, BNE metropolitan areas: 4-8 business days.
Adelaide, ACT, regional NSW, VIC, QLD: 10-12 business days.
WA, TAS, NT, regional SA: 12 – 14 business days.
EXCLUSION AREAS: Our courier partner excludes some postcodes for shipping. Should your postcode be excluded you will be given a prompt to contact us for a shipping quote.
*The above transit times apply as a general guide, refer to business days & do not include day of pick up or dispatch time frames (1-3 business days as above). Rugs are considered special handling freight and as such when tracking your order you should refer to our guidelines above, or the special handling freight guidelines on our courier partner website. Please monitor your tracking for information specific to your order.
(trade clients – should you require faster delivery please contact us and we can quote you for other shipping options, where available. )
If your consignment is not delivered within the estimated timeframe, please contact us & provide any previous communication you have had with the courier for your consignment.
DISRUPTIONS: Shipping bulky items is challenging at times & we occasionally experience disruptions due to circumstances beyond our control. Some reasons for disruptions can include but are not limited to public holidays and holiday seasons, weather, natural disasters and freight transport issues.
General Courier Info
The courier companies we use and have access to for regular orders do not offer a call prior to delivery, nor do they offer deliveries on weekends or outside regular business hours, nor do they offer time slots for delivery. If you require special delivery for your purchase, please contact us and we will provide you with a quote if there are options available to us to meet your needs (this service is generally only available to our trade clients).
Tracking emails will be provided upon the rug/s leaving our partner warehouse. Please allow up to 72 hours for tracking to show on our partner website. An email on the morning a consignment is out for delivery should be sent, however, as this process depends upon the couriers scanning updates, from time to time this email may not be available. It is the responsibility of the purchaser to monitor their online tracking on our courier partner website to acquaint themselves with order specific information.
MULTIPLE ORDERS: If you have ordered more than one item, they may become separated in transit and therefore delivered separately. Should this occur and 1 item be received please allow 24 hours for the other item to be delivered prior to following up (don’t forget to keep an eye on your tracking. If your items were separated, delivery should say 1/2).
LARGE RUGS: Large rugs are shown on tracking as 2 items (ie 2/2). This is due to the amount of room they require for transit.
OUT FOR DELIVERY: Due to the many and varied circumstances that may affect a courier driver in a day, a driver may not always be able to deliver on the day an item is out for delivery/redelivery. In this case, the rug is returned to depot & another delivery attempt will be made.
If no one is available to sign for a consignment at the delivery address provided, a calling card, text or email should be provided, to organise one free redelivery to the original shipping address. Should no one be available to take delivery at this attempt any further delivery costs shall be payable by the purchaser. These amounts shall be invoiced directly to the purchaser and are required to be paid in full. This is all dependent upon the courier. In some instances driver discretionary ATL (authority to leave) may be utilised and the rug left on site, or the couriers may simply rearrange delivery on the next available business day run.
A timeslot / call prior to delivery is not a service which is currently available for deliveries or re-deliveries. A whole day must be provided for a redelivery & the day can be requested by the customer for a redelivery. Again this is dependent upon the courier.
Consignment in Transit
If a consignment delivery has extended beyond the time frames provided by us, please contact us and an enquiry will be lodged via the appropriate channels of communication with the courier.
It is possible a consignment will be located and delivered. We therefore need to allow the courier service sufficient time to investigate the enquiry.
If a consignment cannot be located and is deemed lost by the courier, we will offer the choice of refund or replacement, where available.
Unfortunately a consignment under investigation is unable to be cancelled and refunded until the investigation process has been followed.
Cancelling Order Pre-Dispatch
A 5% cancellation fee will apply should an order be cancelled prior to dispatch (please note that whilst all efforts will be made to cancel an order prior to it leaving the warehouse, it cannot be guaranteed). Our emails are not monitored 24/7 and a request to cancel does not, unfortunately, mean that the order has been cancelled, simply that a request has been made.
Cancelling Order Once Dispatched
Should a cancellation need to be made after the item has been dispatched from the warehouse, a redirection fee will be charged (a quote will be generated for this fee and sent to you) and a 12% restocking fee per item will apply. These funds will be deducted from your refund. Please note there is no refund of original freight costs.
Change of Address
If you require a change of address after you place your order, then attempts will be made to do this at no cost. However, if the order has already been processed, a change of address is generally not possible. If this is possible, a re-direction quote will be required and will be quoted prior to the change being made. Costs are payable by the purchaser and funds will need to be paid and clear prior to changes being made.
If an incorrect address is supplied by a customer & a consignment cannot be delivered, any excess fees are the responsibility of the customer. This amount will be invoiced accordingly.
Unfortunately we are unable to deliver to PO Boxes and parcel lockers.
General Returns Info
A change of mind return after purchase is only valid within 5 days of receipt of your shipment. You then have 30 days for the rug to be received back into the warehouse. Therefore please make contact with regard to change of mind returns without delay as refusal may offend. A 12% re-stocking fee per item is applicable and no refund of original shipping costs is able to be given. Please see terms and conditions for further information.
MANUFACTURER AND ORDER ERRORS
Manufacturer/order errors must be reported within 24 hours from receipt of item. In the unlikely event that there is an order error or manufacturing fault or damage please contact us with photos of the item/s in question and your item/s and labels within 24 hours.
Click here to view our PDF guide on how to roll and package your rug in preparation for transit.
Items must be returned in as new condition – NO SIGNS OF PET OR HUMAN USE (this includes but is not limited to dirt, foot/paw prints, food stuffs, pet hair etc).
1. Customer contacts Six Fourteen with the details of the item/s they wish to return. This must be done within 5 days of the receipt of the rug. The customer will be sent a return form with all relevant details to be attached to the return. Please keep the original packaging or at least note the packaging materials and methods of rolling and packaging, as if the item needs to be returned, it must be tightly wrapped with the ends flush and securely packaged to ensure no damage during return transit.
Click here to view our PDF guide on how to roll and package your rug in preparation for transit.
2. The purchaser organises the return freight of the item/s in question back to the warehouse (details will be provided after a return has been requested). Please note the rug must return to the warehouse within 30 days of receipt of the item.
3. Once an item is returned to the warehouse, we require an estimated minimum 5 business days to process returns – this involves a thorough inspection of the item/s.
4. If the return is approved as being in new condition with no sign of pet or human use, a refund is processed, minus the original shipping fee & a restocking fee (aforementioned 12% fee per item). If an item is returned not in new condition or damaged in return transit due to insufficient or careless rolling and packaging the return will be void. If void a new $29.95 (minimum) per item send out shipping fee will apply to return the item/s to the customer. This cost is borne by the purchaser.
It is the responsibility of the customer to correctly roll and sufficiently package an item being returned to ensure the item is adequately protected in transit. This includes change of mind returns & faulty/incorrect orders. Rugs must be tightly rolled (as per upon receipt) with the ends flush. Plastic thick enough to withstand shipping conditions should be used to wrap securely to cover the entire rug. Refer to the plastic used to deliver the rug. Tape should never be placed directly on the rug itself. Due to couriers terms & conditions, Six Fourteen recommend taking images of repackaged items prior to a return item being picked up for your own records.
It is the customers responsibility to organise their return freight with a professional shipping company (due to health and safety regulations in the warehouse you are unable to return the item yourself) and to print & securely tape return labels to any item/s being returned.
Please be aware of the Shipping Companies terms & conditions. Six Fourteen recommend checking insurance offered by the shipping company you choose, such as potential size & product limitations & claim access fees.
Return insurance (lost in transit & damages) are the customers responsibility. A return will be void if damaged or lost in transit.
(Please note that re-stocking fees charged cover the fee charged by our partner warehouse.)
RETURNS OF “FAULTY”/INCORRECT GOODS
Return of faulty goods is covered by Six Fourteen until and unless a product is deemed otherwise. See terms and conditions for further details.
Six Fourteen is proud to offer sign in trade accounts for our trade clients. Please just get in touch with your business name, contact name, email and ABN. We’ll then get back to you to let you know if we’ve been able to add you to our client list. If we have, you will receive your own log in which will display your trade pricing each time you log in to the Six Fourteen website. As a trade client you will be signed up to our trade newsletter (don’t worry we don’t believe in spam), which you will have the option to later opt out of. You will also receive access to samples for some of our range (not all rugs are available as samples unfortunately) and collections not on site. You also have the option of contacting us with specifics of what you are looking for and we can try to assist in finding these pieces. In some instances we may even be able to assist with custom sizing of some designs. Take a look at our terms and conditions for other details.
General Tips and Rug Care Info
Six Fourteen recommend rotating your rug every three to six months (depending on use) to reduce uneven wear and tear.
A rug pad/underlay can extend the life of your rug, prevent sliding and to protect your floors. These can be purchased from various retailers online or in a physical store.
Spot cleaning can be fine, however we recommend consulting professionals for thorough cleaning. Whilst we recommend consulting professional carpet cleaners whenever necessary, unfortunately we are unable to recommend specific carpet cleaners in your area.
Lightly vacuum once or twice a week. Use the hard floor attachment and the lightest possible setting. Do not use rotating or power headed vacuums on natural fibres or woven rugs as this can damage the weave and or fibre.
Avoid powerful vacuums that may pull fibres loose from the base of the rug.
Occasionally flip your rug and vacuum the bottom as dirt and dust can accumulate there.
Spills & Stains
Blot (never wipe or scrub at spills) with paper towel or a clean, white cloth.
When spills may cause a stain, one option is to immediately apply a small amount of mild soap and warm water, again blotting not rubbing.
Blot excess liquid with paper towel or a clean white cloth, removing as much soap as possible as residue can act as attract dirt.
Make sure you choose a very mild soap, free from any bleach or hydrogen peroxide
In most cases, warm water and a small amount of soap will take care of spills if attended to quickly
For further cleaning tips, please contact your local rug cleaning professional – unfortunately we are unable to recommend cleaning professionals in your specific area.
*Please note any and all cleaning performed on your rug by yourself or by a professional carpet cleaner is at your discretion and may void ability of the rug to be returned.
Transitional rugs are modern day representations of more traditional designs, combining the best features of traditional and more contemporary options. They come in a variety of colours and patterns and work in modern or more traditional settings.
Do you have a showroom?
Six Fourteen is an online only business allowing us to provide excellent customer service and access to a wide range of beautiful products Australia wide.
Can we get samples for clients?
Samples are available for some products, unfortunately they are only available to our trade clients. If you require a sample please let us know and we’ll let you know of costs and availability.
Can you hold stock?
Unfortunately stock cannot be held and is fulfilled in a first come first served basis. On rare occasions this means that stock runs out prior to us being able to fulfil an order. Should this occur we will endeavour to let you know without delay. We will try to provide you with options of similar rugs available or we can provide a refund.
We understand that all orders are placed in good faith and will always endeavour to keep stock levels updated.
Do you take pre-orders?
Unfortunately, at this time, we are unable to provide provision for pre-orders. Sorry for any inconvenience this may cause.
How do I know if a rug is in stock?
Stock levels on site are updated twice daily to try to ensure numbers are as accurate as possible.
Can I pay via bank deposit?
Payments via bank deposit are available only to our trade clients on a case by case basis. In these cases a deposit does not constitute an order until funds are cleared and you have been advised that the order has been processed. Stock levels can adjust in this time.
Can I get a written quote for a client?
At Six Fourteen we are more than happy to provide you with a quote for your clients. Please note that it is the responsibility of the client and or you as the designer/stylist to verify the quote details prior to proceeding to an order, and should we create an order for you from the quote provided checking of these details is extremely important to ensure safe delivery of the correct products.
Will receiving a quote hold stock for my order?
Quotes are available for our trade clients, however unfortunately they do not hold stock.
Can I provide ATL?
We use a third party courier for deliveries so are able to make requests for ATL on your behalf.
Unfortunately we are unable to request ATL if a product is already marked as “out for delivery”.
Man Made Fibres
Man made fibres include but aren’t limited to polypropylene and polyester.
Polypropylene, also known as olefin, is a man made fibre that is ideal for high traffic area rugs. It’s soft underfoot, and as it won’t quickly absorb liquid is less likely to stain. Its non-shed pile has excellent, vivid colour detail that is less likely to fade than a natural fibre, excellent in high traffic areas or in stronger sunlight. The production price of polypropylene is much lower than for many other fibres, meaning a polypropylene rug comes in at a great price point.
Polyester has many features similar to that of polypropylene. Polyester rugs are also non-shed and have excellent stain resistance. They are beautifully soft underfoot, have great long term wear and are fade resistant.
Polypropylene and polyester rugs can come in a variety of finishes from shag, to carved styles, monochrome to more colourful, vibrant finishes. There is something to suit every taste and budget.
Points to consider with polyester and polypropylene are that colours can vary due to the difficulty to accurately portray colours via screens. Different spaces also bring out different tones in rugs so it’s important to choose carefully as returns due to colour variation are considered to be change of mind and are thus subject to change of mind terms and conditions. Please note that man made fibre rugs can have a “new” smell, which will dissipate over time. This is considered normal.
Wool And Wool Blends
Wool is a gorgeous natural fibre that has been loved and used for thousands of years and it’s beauty as a floor covering is coveted by many. The benefits of using a wool rug include a resilience of the fibre which means it recovers well after crushing from footfall, natural heat retention and low flammability. Wool is sometimes mixed with various man made fibres, such as viscose, to provide a silkier feel.
Wool can be braided, felted, looped etc to produce many different finishes that will compliment any home
Points to consider when purchasing wool rugs are that wool sheds, which is the fibre’s way of renewing itself. Also that it is not recommended to use a power or rotating headed vacuum on a woollen rug as this can damage the fibres and the weave.
Jute has long been used to produce floor coverings due to its cool, silky feel underfoot and resilient natural fibre structure. These features make it the perfect choice for creating gorgeous rugs. It’s also a cost effective option with a great organic look.
Different methods of weaving the fibre create different finishes and textures underfoot, providing many decorating options from a simple colour palette.
A “beachside” staple, jute rugs are an ever popular choice in many, varied design styles.
Points to consider are the fact that all natural fibres can shed and these hand dyed and hand made rugs can vary slightly in hue, weave and even in size. Dyed jute is not colour fast in strong sunlight and is an absorbent fibre that is best not used in areas that may experience spills.
Six Fourteen recommends the use of an underlay between the rug and floor surface. This prevents rugs slipping and also helps prolong the life of a rug by preventing the underside of the rug from sitting in any dust etc that may fall through. Having said this, if you have polished floors it’s advisable to check with your builder/floor polisher etc for their recommendations. At this time Six Fourteen doesn’t sell underlay but it’s readily available from stores such as Ikea.
Six Fourteen is happy to be able to offer Afterpay as a payment option for full priced retail purchases. Afterpay is not available for trade purchases at this time. The merchant fees for Afterpay are significantly higher than those for our regular payment gateway, and as we have not adjusted our prices to reflect this we are unable to offer Afterpay on discounted product.
We’re sure you all already know the drill but Afterpay allows you to pay for purchases in 4 fortnightly repayments, interest free. To be eligible you must be over 18 years of age and the authorised holder of an eligible debit/credit card. Late fees apply. Check out Afterpay’s FAQ’s and Terms and Conditions for more information.