Terms & Conditions

Last updated: 6 May 2022

The website https://www.sixfourteen.com.au (the “Website”) is owned and operated by Six Fourteen (ABN 79670724994).

Please review these Terms and Conditions (and any FAQs should you be directed to them) prior to each purchase. They are subject to change without notice.

These Terms and Conditions and information supplied via our FAQs and any other document referred to within the terms and conditions, directly govern the supply of any Product ordered by the purchaser on the Website. The act of using this site and ordering a Product makes implicit the understanding that the purchaser agrees to be legally bound by these Terms and Conditions.

Use of the Six Fourteen Website:

Use of the Six Fourteen website is allowed only in congruence with these terms and conditions and applicable laws at the time of purchase.
No attempts must be made to challenge, change or interfere in anyway with the security or other features of the Website; interfere with or disrupt the Website, servers or networks that host the website; use any known or new method of data extraction (including but not limited to data mining, screen scraping or robots) on the Website for any reason.
Registration for a retail account falls under the same terms and conditions as registration of a trade account, with the exception of trade accounts needing to be vetted for eligibility.

Registration of a Trade Account with Six Fourteen:

To receive trade pricing via login on the Website, it is necessary to register for an Account with us. To register for an Account, we require:
- Accurate and current personal information including, but not limited to your name, a valid email address, ABN and business trading name and social media “handles”. This information will be vetted for eligibility, and a trade account created for the client should an ABN be listed within the appropriate industry. Six Fourteen reserves the right to decide unilaterally on the industries deemed appropriate to receive trade discount.
- The purchaser must be over the age of 18 and understand the implications of purchase agreement.
To make a purchase further information is required at the checkout, including address and phone number, along with payment details – this information is handled securely at the checkout by Stripe.
Any activity that occurs on your Account (including but not limited to Orders placed using your Account) is the responsibility of the account holder, and it is your responsibility to keep your Account password secure. Six Fourteen are in no way responsible for any unauthorised activity on any Account. Fraudulent, abusive or illegal activity may be referred to the applicable authorities.
Account use is strictly limited to the Account Holder. Trade accounts are to be used by the trade client only – details are not to be shared with any third party under any circumstances. Should a click to pay tax invoice be required to be sent directly to a trade customer’s client please get in touch at hello@sixfourteen.com.au
If at any time you suspect or become aware of any unauthorised use of your Account or suspect that your password is no longer secure, it is your responsibility to notify us without delay and take immediate steps to re-secure your Account (including, but not necessarily limited to changing your password).
Six Fourteen in no way guarantees that the Website will be available at all times or without disruption. Should disruption occur we cannot guarantee notification of this or give estimates of how long a disruption will affect the site.
If purchasing for a client via a trade account the account holder is aware that tracking will be sent to the email given at the checkout. This means if the account holder’s email account is used the trade account holder is responsible for passing tracking details on to their clients. Conversely, if the clients email is used the client will receive all communications and details of the order, including pricing.
Trade pricing is only visible when logged in to the Website.
Afterpay is not available for trade purchases at this time.
Discount codes, sale codes etc cannot be used in conjunction with trade discount.

Information on this Website:

Six Fourteen do our best to ensure that all information on site is up to date, accurate and complete. Despite our best efforts, however, from time to time information on the site may be inaccurate, out of date or incomplete. All descriptions, pricing, products and specifications are subject to change without notice. (Last price increase 1/12/21 in line with supplier price increase).
Any products or services shown on site at a given time does not warrant or imply that these products will be available at any or all times. We reserve the right to discontinue any product at any time without notice.
The content of this website may be subject to trade marks, copyrights and/or intellectual property rights. These mandates are not marked individually.
The Website, including but not limited to its’ text, photographs and design may not be copied, reproduced, published or used in anyway.
Material information onsite in supplied by third party suppliers, merchants and manufacturers. Six Fourteen holds no responsibility for inaccuracies or errors in the information supplied to us by these parties, except as required by law.
Due to the limitations associated with the representation of Products online, some physical Products may differ somewhat in visual appearance (for example in colour) from the way they appear on the Website.
Advice or information provided by Six Fourteen on site or via other media (including but not limited to email, Instagram and Facebook) is given as a guide or for reference only. This includes but is not limited to material information, styling suggestions, category recommendations, product “upsell” options etc. Customers should be sure to avail of themselves of all information available (information is available on site, via request or via google) prior to making the decision to purchase. All decisions to purchase are those of the customer individually and all return ts and cs apply.
Depictions of rugs in use on site or via other media (including but not limited to email, social media and advertising) does not indicate the rugs suitability to that use. Customers should be sure to avail of themselves of all information available (information is available on site, via request or via google) prior to making the decision to purchase. All decisions to purchase are those of the customer individually and all return ts and cs apply.
Commentary and or information provided by third parties (including but not limited to influencers, stylists and designers) on site or via other media (including but not limited to social media platforms, newsletters etc) is indicative of that parties own experience and is not considered to be material information, nor does it indicate the suitability of a rug for use. Customers should avail themselves of information available on site via FAQs and blogs or are free to contact us at hello@sixfourteen.com.au for more specific questions and determine product suitability to their own individual needs/situations prior to making a decision to purchase.
Stock levels shown onsite for most collections are updated twice daily (though from time to time for reasons including but not limited to updates and software issues this may be unavailable). The following collections are updated Mon, Wed & Fri each week: Cooma and on Mon each week: Broome. Levels in all collections may be slightly different at a specific time of purchase. In rare cases this could mean a product showing as in stock has since sold out. Should this occur you will be contacted ASAP with solutions appropriate to the situation (see registration, order and cancellation ts and cs No. 7).
During warehouse closures (eg. Christmas) no updates are able to be made to stock levels which may result in sold out products showing as in stock. Should this occur you will be contacted ASAP with solutions appropriate to the situation (see registration, order and cancellation ts and cs No.7).
Due dates shown for out of stock items are obtained from a third party and are indicative only. All re-stock dates are subject to change without notice.
All rugs sold by Six Fourteen, whether on site or by special order are recommended for domestic use only. Use for other purposes including by not limited to commercial settings, is at the discretion of the customer and Six Fourteen is in no way liable for any damage or injury to premises or people nor deterioration of the rug if it is used in any manner outside of the recommendations above.
The use of a rug in any space and in any manner is at the discretion of the customer and Six Fourteen is in no way liable for any damage or injury (including but not limited to) premises, people or pets. The decision to purchase product from the Six Fourteen website is up to the individual customer and any resultant issues are understood to be the responsibility of the customer.
Six Fourteen use a third party courier (in most instances Hunter Express. Should the courier differ the customer will be notified), please see Hunter Express FAQs or the FAQs of the relevant courier for details regarding delivery and insurance. Indemnity insurance for deliveries is available through the courier service directly.
Six Fourteen is a business registered in New South Wales Australia and therefore any times referenced (including with regard to but not limited to sales, special offers etc) are given in whichever NSW time is currently applicable. Either AEST (approx April-Oct) or AEDT (approx Oct-April).

Orders – registration, cancellation and refunds:

To place an order on site, the purchaser must possess a valid credit or debit card for credit card purchases or be able to pay via direct deposit (only available to trade customers). When ordering, the purchaser is required to follow all instructions be they on site or via email from Six Fourteen. VISA, Mastercard and AMEX are accepted at this time. Afterpay is also available as a payment option for full priced retail purchases.
At the checkout (or in the case of special trade order, via email) the charges due, including GST, if applicable, and any applicable delivery charges will be shown. These values are the amount due regardless of any price seen, heard or otherwise advertised. All charges are shown in Australian dollars.
Discount vouchers can only be used singularly (ie one voucher per order) and are unable to be used in conjunction with other offers (including but not limited to trade pricing and items on sale), unless specifically stated otherwise. Discounts of any kind are unable to be used with Afterpay.
All orders must be paid for in full by one of the payment methods Six Fourteen provide on the Website or via direct deposit (where applicable). At no time is Six Fourteen able to accept an order before we have received the funds in full (cleared funds in the case of direct deposit), including shipping which is calculated and charged at the checkout or if paying by proforma invoice via direct deposit, clearly stated on said proforma or via email. We shall not be bound to fulfil an order until we have received cleared funds in full.
The purchaser undertakes that all details provided to us for the purpose of purchasing the Product from Six Fourteen will be correct, that the credit or debit card, account or other payment method which the purchaser uses is their own and that there are sufficient funds or credit facilities to cover the cost of the order in full. If necessary Six Fourteen reserves the right to obtain payment detail validation prior to release of an order.
Upon submitting an order via the Website, it is agreed and understood that the purchaser is subject to these Terms and Conditions, current at the date the order is placed, regardless of whether the order is placed on line or is a special order transacted via email. Terms and Conditions are updated without notification and it is the responsibility of the purchaser to acquaint themselves with the latest version each and every time an order is submitted.
All orders remain valid only as an offers until Six Fourteen confirm the order. Six Fourteen are in no way obligated to supply the Product to the purchaser until the order has been accepted. Once an order has been placed a Confirmation with the order reference number and details of the Product ordered will be released to the purchaser upon acceptance of the order. Reasons for declining an order include but aren’t limited to unavailability of product, courier exclusion, excessive lead time etc. We reserve the right to decline for any reason and will grant a refund should we do so.
Should Six Fourteen be unable to fulfil an order for any reason we will endeavour to contact the purchaser without delay to inform them of the remedies available to them. Further information is available in FAQs and this information is considered part of our terms and conditions.
Should a product price be incorrectly displayed or given in error contact will made with the purchaser prior to acceptance of the order and confirmation requested for processing the order at the correct price.
Should the purchaser realise an error in an order placed, after it has been submitted to the website, it is the purchasers responsibility to contact hello@sixfourteen.com.au without delay. We will endeavour to modify your order as per your instructions however cannot warrant these changes can be made at all, or without fees or charges. Please see FAQs for further information.
Completing a purchase (ie proceeding through all checkout steps to receipt) is a commitment to buy. Should you wish to cancel at any point after this we will endeavour to assist however fees and charges may be payable.
Should a customer have contacted Six Fourteen and arranged a pre-order for a product/s, the customer is aware that the product/s must be paid for in full (including all relevant shipping charges); that the product/s will ship once the re-stock shipment has arrived at and been processed by the warehouse and that at that time tracking details will be forwarded. As with all orders, Six Fourteen is unable to request a time and day for delivery. The customer is also aware that shipment dates can change for a variety of reasons, without notice and therefore the date of shipment for the pre-order may be affected. Whilst Six Fourteen will endeavour to update customers with regard to changes it is not always possible to do so. Cancellation of a pre-order is subject to the same fees and charges as any other order.
CANCELLING ORDER PRE-DISPATCH: A 5% cancellation fee of the product prices will apply should an order be cancelled prior to dispatch (please note that whilst all efforts will be made to cancel an order prior to it leaving the warehouse, it cannot be guaranteed see FAQs for further details). Our emails are not monitored 24/7 and a request to cancel does not, unfortunately, mean that the order has been cancelled, simply that a request has been made. You will be notified as quickly as possible as to the success of any cancellation and next steps and any fees that will be incurred.
CANCELLING ONCE ORDER HAS DISPATCHED: Should a cancellation need to be made after the item has been dispatched from the warehouse, a redirection fee will be charged (a quote will need to be generated for this fee) and a 15% restocking fee per product item will apply. Again whilst attempts will be made to stop an item proceeding to your nominated destination, this isn’t always possible.
CHANGE OF ADDRESS: If the purchaser requires a change of address after placing an order, then attempts will be made to do this at no cost. However, if the order has already been processed, a change of address is generally not possible. If this is possible, a re-direction quote will be required & will be quoted prior to the change being made. Costs are payable by the purchaser. These costs must be paid in full prior to the redirection taking place.
INCORRECT ADDRESS: If an incorrect address is supplied by a customer & a consignment cannot be delivered, any excess fees are the responsibility of the customer and will need to be paid in full prior to any redirection taking place. It is the responsibility of the purchaser to check the details of their order prior to placement and in subsequent emails to ensure these are correct.
Until the time an order has been confirmed, Six Fourteen reserve the right to cancel or refuse to process the order, under the terms and conditions listed above. Should this occur Six Fourteen will refund any payment already made by the purchaser.
The purchaser understands that by placing an order and taking receipt of goods, they are bound by the terms and conditions of sale; that information with regard to material limitations (including but not limited to shedding, rug care, use and construction) is available on site for consideration prior to purchase, that by purchasing the customer indicates their consideration of the aforementioned information and that Six Fourteen is not responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the customer or any other individual or entity.
All refunds supplied, regardless of the reason for said refund, can only be processed in the same manner in which the original order was placed ie via credit card or bank deposit (only available to trade customers with prior notice). If the refund is to a credit card, Six Fourteen is only able to refund to the same card that was used in the original purchase.
Refunds are calculated on product prices only, and will amount to the value/s shown on the sales receipt (less any applicable charges). There is no refund on shipping costs.
At this time sales can only be made to Australian residents for delivery within Australia.
For trade clients, quotes and special orders prepared by Six Fourteen are completed with information provided by the client. It is up to the client to check all details including but not limited to delivery, atl, and products on the invoice prior to continuing to purchase. Any errors not brought to the attention of Six Fourteen prior to the order being placed are not the responsibility of Six Fourteen in any way, and should alterations to the order need to be made the relevant fees (as listed above) apply.
An order made through a quote or special order process still falls under the same terms and conditions as a regular order placed via the website and the act of proceeding with and completing the purchase indicates the acceptance of said terms and conditions.
Purchases of rugs from discontinued ranges are unable to be returned for change of mind purposes.
Should a retail customer choose to use Afterpay, it is the customer’s responsibility to acquaint themselves with Afterpay’s terms and conditions prior to purchase.
Purchasing a rug from Six Fourteen means the customer agrees to be contacted with an automated follow up email with an invitation to submit a review.
From time to time Six Fourteen may assist in sourcing a “special order” item for customers. Customers understand that all regular ts and cs apply to these purchases and that if the special order item comes from a different supplier the customer will be made aware of any fees and charges applicable that differ from those listed.

Orders – custom product orders:

Custom sizes are available for order only for certain products on site or available via special order.
Custom sized product will be quoted individually and prices can vary across time.
Custom products are unable to be returned for change of mind reasons.
Custom orders must be paid for in full prior to an order being placed.
Custom orders are unable to be cancelled once the order has been placed. The order is considered to be placed as soon as payment has been received.
The customer understands that images shown of all rugs are indicative of the finished product only, and that some differences due to dimension changes, colour batches etc may occur. Please allow up to 5% variation in size in hand made product. There may be some colour difference in hand made product also, depending on design and batch. Samples will be offered wherever possible for custom product prior to order for colours to be verified (please note batch dyes can vary by 5-8%). If samples are unavailable all effort will be made to ensure extra images etc are made available prior to order. As per regular purchase ts and cs any colour difference is considered to be change of mind.
The customer understands that all hand made products have unique finishes that are part of the nature of a hand made rug and that these finishes do not constitute fault.
The customer understands that natural fibres shed – all shedding for different periods and in different volumes and that this does not constitute fault.
An estimate of time for production of custom items will be given. The customer understands that these times are estimates only and can be affected by various factors including but not limited to manufacture, weather and freight delays and that Six Fourteen are not responsible nor liable for these factors.
The purchase of a custom product, either via the website or by manual invoice, confirms that the customer understands and is bound by the terms and conditions of sale of a custom product.
Custom orders prepared by Six Fourteen are completed with information provided by the client. Every attempt will be made to Six Fourteen to complete any click to pay invoices correctly human error can occur. It is up to the client to check all details including but not limited to delivery, atl, and products (including dimensions) on the invoice prior to continuing to purchase. Any errors not brought to the attention of Six Fourteen prior to the order being placed are not the responsibility of Six Fourteen in any way, and should alterations to the order need to be made fees may apply.
Sale pricing is not applicable to custom items under any circumstances.
Custom purchases do not fall under regular shipping costs. Shipping costs will be quoted at the time of rug quotation, unless otherwise advised by Six Fourteen.

Delivery:

Our partner warehouse aims to dispatch orders within an estimated dispatch time frame of 3-5 business days, however it can be up to 10 business days (or more depending on the reason for delay), particularly in peak times such as holiday periods (whilst this extended time frame is not the norm, events such as lockdowns, occurring in conjunction with peak sale and or holiday periods can lead to extended delays in dispatch). Delivery should take place within an estimated time period as noted in FAQs. (please note COVID/other specific information supplied on site supersedes usual shipping time frames and it is up to the customer to avail themselves of this information, available in the FAQs). From time to time our courier partners may be unable to meet estimated dispatch time frames, and, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. A variety of factors including but not limited to public holidays, holiday periods, busy periods, ongoing COVID restrictions and natural disasters can affect dispatch and delivery time frames. See FAQs for further information.
Items cannot be delivered to a PO Box address or parcel lockers.
The address entered at the checkout is the address given to our partner couriers. If entered incorrectly it is the purchasers responsibility to pay for any change of address charges.
If our courier partners are unable to reach the purchaser on the notified delivery day, the purchaser will be provided with instructions to re-arrange the delivery – one free re-delivery if available, further delivery attempts are the responsibility of the purchaser and will be invoiced accordingly.
The party receiving delivery may be asked to sign a delivery form to confirm that the product was delivered without obvious defects or damage.
Our courier partners reserve the right to deliver with “driver discretionary authority to leave”.
Should you have chosen to give Authority To Leave at your nominated address, without a signee, Six Fourteen are in no way liable for any loss or damage to the product/products delivered under these conditions. Further information with regard to couriers and deliveries can be found in our FAQs and are considered part of our terms and conditions.
Shipping is charged at the rate of $29.95 (incl GST) per rug unless the delivery postcode is restricted by our partner couriers, in which case the customer will be quoted with the shipping costs prior to purchase.
EXCLUSION AREAS: Our courier partner excludes some postcodes for shipping. Should your postcode be excluded you will be given a prompt to contact us for a shipping quote. These limitations are placed on us by the shipping companies and are not within our control. Where possible we can provide quotes or solutions.
It is the responsibility of the purchaser to monitor tracking provided to ensure they can take delivery of an order. A link to online third party tracking is provided upon shipment, however further updates are not able to be sent or if available are sent as a courtesy with no obligation to Six Fourteen. Six Fourteen is not liable for any costs, losses or liabilities as a result of a purchaser not monitoring their tracking.

Returns – Change of Mind:

Should a change of mind return become necessary there is a 5 day window from the date of receipt of the rug to get a return underway. We will require the Product to be unused and in its original condition with no signs of pet or human use and packaged in equivalent manner to receipt for these returns.
It is up to the customer to ensure that the item is question is packaged appropriately to prevent damage in transit.
The rug/s must reach the warehouse within 30 days of receipt. Should your rug/s not meet these requirements upon return to the warehouse, Six Fourteen reserve the right to refuse to refund. Further information with regard to change of mind returns can be found in our FAQs and are considered part of our terms and conditions.
Should the purchaser wish to return a product, please refer to the FAQs return information. If there are further questions, these can be sent via an email to hello@sixfourteen.com.au. Six Fourteen will provide all necessary information required to proceed with the return, information is also available in our FAQs and are considered part of our terms and conditions.
It is the customers responsibility to organise their return freight with a professional shipping company (due to health and safety regulations in the warehouse you are unable to return the item yourself) and to print & securely tape return labels to any item/s being returned. It may be possible for Six Fourteen to provide a return shipping quote. Should the customer wish for this service, please contact hello@sixfourteen.com.au though please note we are not able to provide shipping quotes in all cases. Costs of return shipping arranged by Six Fourteen will be taken out of the refund amount (along with any fees and charges applicable). Please be aware of your Shipping Companies terms & conditions. Six Fourteen recommend checking insurance offered by the shipping company you choose, such as potential size & product limitations & claim access fees. Return insurance (lost in transit & damages) are the customers responsibility, regardless of whether the return courier is arranged by the customer or Six Fourteen.
It is the customers responsibility to ensure they have a receipt/con note or some form of paperwork to ensure their rug is able to be tracked and identified by the couriers they choose. Should Six Fourteen have arranged the courier we will provide paperwork from said courier that must be securely attached to the rug. We recommend keeping a copy of said paperwork as well.
A return will be void if damaged or lost in transit. Items returned without return forms attached (see No.9 below) may be considered “lost in transit” if they are unable to be identified and may therefore be ineligible for refund.
The purchaser understands that once item/s return to the warehouse it can take up to 14 business days (possibly longer during holiday periods or lockdowns) for a rug to undergo inspection and be cleared for refund. A refund will be processed ASAP thereafter.
The purchaser will be required to fill in or print out a return form (and possibly a con note should Six Fourteen have organised return courier) provided by us in order to proceed with a return, this form/s is to be securely attached to the rug for admin purposes. Should a rug return to the warehouse without the return form attached it may not be able to be applied to the original order and this may affect our ability to proceed with a refund or may extend the period it takes to find and proceed with the warehouse, extending the period prior to refund. It is the customer’s responsibility to ensure the return form is securely attached to the rug.
Once the item/s have been received and inspected, the amount paid for the product will be refunded minus original shipping costs and a 15% restocking fee per item (this charge covers the cost charged to us by our partner warehouse). Further information is available in our FAQs and are considered part of our terms and conditions. Until such time as a rug has been taken back into stock in the warehouse, it is considered to be the property of the customer.
Change of mind returns are not accepted for made to order and custom sized products. Sales of custom sized or made to order products are final, with the exception of faulty goods as per Australian Consumer Law.
Natural fibre rugs shedding are not considered to be a fault. Shedding is the way in which these fibres renew themselves and a shedding rug is therefore not considered to be faulty. As such, returns due to shedding are considered change of mind returns and as such fall under the change of mind terms and conditions.
Choosing a light coloured rug will, in most instances, mean said rug will show marks and or discolourations more quickly and easily than a darker coloured rug. Rug choice is at the purchasers discretion and marking and discolouration does not constitute a faulty rug nor responsibility of Six Fourteen to fix or remedy.
A margin of 2-5% is considered a normal size variance, and is therefore not considered a fault. Returning a rug due to such size variance is classified as a change of mind return and our terms & conditions apply. Please note we are unable to accept returns outside of our stipulated return time frame due to size variance.
Please allow for colour to vary from expectations. A rug’s colour can appear different depending on the light source available, for example natural daylight, LED overhead lighting, lamps, warm or cool light etc. Rugs will pick up tones and hues from the spaces around them, and as such a rug can appear different depending on which space it is placed in. The colours of a rug may appear different from different angles – this is especially true of synthetic fibre rugs some of which can have a shine or sheen. People see colours differently – ever had an argument with your significant other as to whether a tile is green or blue? Each rug may contain more colours than the product name describes. Screen settings such as brightness and saturation affect the appearance of colours on screens. White is also not just white anymore – please note that white can range from a vivid white to an offwhite tone. Images on site and from other sources such as social media can vary. This can be for a variety of reasons including but not limited to lighting source (natural light versus studio lighting) or filters being used to “tweak” images. Photographs are not provided for each size of any rug. Batch variations can also lead to colour differences, please allow 5-8% variation from samples. Rugs that contain more than one shade or colour can contain a variety of other colours or shades as highlights or a part of a pattern. Six Fourteen does its best to represent products as outlined above and recommend checking the close up images of products prior to purchase. Six Fourteen is unable to list all colours present in a rug. Returns due to colour variance as outlined throughout this point are considered to be change of mind returns and are thus subject to the change of mind terms and conditions.
Pattern can vary slightly from images on site. This is due to size variance ie. the size of rug photographed for site may vary from the size purchased. Generally photographs are provided of the smallest area size (E.g 230x160cm) rug/runner (E.g 80x300cm). This can lead to a slight change in the appearance of the pattern in situ. Please keep in mind that when purchasing a larger size rug a pattern may be repeated or accentuated, therefore differing slightly from the image shown. Returning a rug due to an accentuated pattern is classified as change of mind return.
Cleaning, sunlight, foot traffic and general everyday use can all cause fading and/or discoloration of a rug. Returns due to fading and/or discoloration outside of our stipulated return period are generally not possible, as fading/discoloration over time has to do with use and environmental factors.
Abrash is a term used to describe colour variations & deviations in colour. This is a feature of this style of rug, not a fault. Abrash rugs are overdyed and often tip sheared to create an antique look and feel. This abrash effect creates intentional colour variation. Changes in lighting and viewing angle can cause a variation in the appearance of the rug. A low pile height is sometimes created by the tip shearing of the pile done by hand, which is thus not uniform. These are unique features of this style of rug. Returns due to abrash effect are generally considered change of mind.
Handwoven pieces can have slight variations in weave and appearance which are part of the character of a hand woven rug. Sometimes the end of a thread may stick up from the surface of a rug in a hand woven piece. This is considered normal. These threads can be tucked back into the weave of the rug with a skewer or similar. This is the same for a design woven onto the top of a rug. Differences considered to be due to the handmade nature of rugs are not considered faults and thus these returns fall in line with change of mind return terms and conditions.
If you have questions regarding your hand produced product please contact the team with images at hello@sixfourteen.com.au. Please note that such items may still be deemed to be within expected finishes and thus fall under change of mind terms and conditions.
Machine produced rugs can from time to time have long threads “here and there” that stick above the rest of the pile. This is not considered a fault and these longer threads can be snipped off with small, sharp scissors to a height similar to the rest of the pile. If you are unsure please feel free to email hello@sixfourteen.com.au with any questions and images.
Rugs on site may contain materials of an allergenic nature. Please consider suitability prior to purchase as returns due to adverse reactions are considered change of mind and thus fall under change of mind terms and conditions.
Collections provided on site are indicative only. For example a rug belonging to the children’s collection has been selected due to its’ visual appeal and does not indicate its’ suitability for this use, only that the style of the rug may be suitable. It is up to the customer to avail themselves of information regarding construction and material suitability prior to purchase. Purchase is at a customer’s discretion and returns due to a rug not being suitable due to factors including but not limited to material or construction fall under change of mind terms and conditions.
A rug being listed as less likely to stain or easy clean indicates that when treated immediately, as per the manufacturers instructions the rug is less likely to be left with a mark, not that everyday use or various spills won’t cause damage including but not limited to discolouration, marks and other visual imperfections.
It is the responsibility of the purchaser to inform themselves with regard to appropriate cleaning and rug care. Information is readily available (via the website and on each individual rug) and it is up to the purchaser to act within these parameters. Any damage to a rug that occurs as a result of not following manufacturers instructions (including but not limited to cleaning and vacuuming – please see FAQs and or instructions on your rug/s individually for details) are not considered to be faults, but rather wear and tear and are not eligible for return under faulty/damaged terms and conditions and would be ineligible for return as change of mind.
Spills etc that leave a mark/are unable to be removed (including but not limited to yellowing of rayon/viscose, any mark left from a spill/accident or ‘accidents’ involving pets), along with any changes to a rug (including but not limited to texture, pile and colour) that result from cleaning of any kind do not constitute a faulty rug and are not eligible for return as change of mind or as faulty.
It is inherent upon the purchaser to avail themselves of all relevant material information prior to purchase (either on this website via blogs, FAQs and other material information made available and/or via other means eg search engine information). The decision to buy is solely at the discretion and responsibility of the purchaser.

Returns – Damaged/Faulty:

In the unlikely event that an item is received damaged, the incorrect item has been sent or the purchaser believes the item to be faulty, the purchaser is required to notify Six Fourteen as soon as possible (and no later than 24 hours after receipt). Please send an email to hello@sixfourteen.com.au with images of the damaged/faulty/item in question and any paperwork that came with the item.
Due to the nature of our products we ask that any claims for manufacturing faults are reported within the first two weeks of receiving the product. We ask that products are carefully inspected upon receipt and if a fault is thought to be present the customer contacts Six Fourteen with photographs and details. From our extensive experience we know that if there is a manufacturing fault it will quickly become evident during this time. Outside of this time frame it is hard to determine if a product has a manufacturing fault or if issues are the result of wear and tear.
In some instances the customer may be asked to take some action to see if a “fault” can be rectified in situ (this can include but is not limited to reverse rolling, weighting etc). This action must be taken ASAP upon receipt of the request and a response received by Six Fourteen within 5 business days to update us on any progress that may or may not have resulted.
Damaged or faulty items must be returned unused and in original condition (with no signs or pet or human use), and, if possible, in their original packaging – often these items can be used philanthropically. If the original packaging has been damaged they must be rolled and packaged thoroughly enough to prevent any damage in transit. Please see FAQs for further information on correct rolling and packaging of a rug.
To begin return of a faulty/damaged item you may be asked to provide images for preliminary assessment (as per information in FAQs). No attempt should be made to return the item/s before contacting Six Fourteen.
After the assessment of the images provided, our specialists assess approve the return, Six Fourteen will contact the purchaser to proceed with the return process. In cases of incorrect/damaged or faulty items being received and assessed as such, Six Fourteen will cover the costs of return. Depending on if it is determined to be a minor or major defect, as per consumer guarantees, Six Fourteen will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item if available.
If after examination of the images Six Fourteen decide that the Product needs to be sent back to the warehouse for further examination to determine if there is a fault or to what extent the item is faulty, Six Fourteen will assist in arranging the return of the Product to the warehouse for assessment and will cover the costs associated. Should the Product be found not to have a defect, the purchaser may be required to pay the transport and/or inspection costs. An estimate of these costs can be provided to you before the Product is collected. If this is required please let Six Fourteen know prior to the item/s collection. A cost for returning the freight may also be charged. On the other hand, If the item is found to be faulty after further inspection, depending on if it is determined to be a minor or major defect, as per consumer guarantees, Six Fourteen will arrange a suitable remedy including but not limited to partial refund, refund of the purchase price of the item in question (excluding any original shipping costs) or a replacement item.
Should the product be deemed, in the reasonable opinion of those assessing the item, to have been misused, not used in accordance with manufacturer instructions, used in an abnormal way, the “fault” or “damage” appears to have resulted from not following rug care advise or the unacceptable quality is due to fair wear and tear, the item will be deemed to not be faulty or defective.
Should a remedy be accepted by a customer for a defect, once this remedy has been acted upon no further remedies shall be offered for that same defect moving forward. eg customer accepts a partial refund for a fault in a rug. Once the refund has been paid any problems relating to the initial fault cannot be further claimed upon.

Trade only product purchases:

Purchases made from the trade only product collections are subject to the same ts and cs governing any other purchase on site. This includes but is not limited to return, payment and delivery policies.
Custom products purchased from trade only collections are subject to the same ts and cs governing other purchases on site.
Stock levels for trade only products are updated on a weekly basis. Should an item have sold out prior to an update, alternatives will be offered or a refund given in full.
Trade only product collections are only able to be accessed by logged in trade customers.
Trade only products are not able to be shipped using Six Fourteen’s standard $29.95 flat rate. Shipping will be quoted prior to order payment.

Credit Card Payments:

Six Fourteen use the third party payment portal Stripe to process payments online and do not individually collect or retain payment information.
Whilst Six Fourteen take industry standard measures to ensure digital safety, we can not guarantee that browsing or shopping using the site will not result in some form of digital privacy loss, possibly resulting in physical or monetary losses. Use of the site is at a consumers discretion and Six Fourteen are not liable directly or indirectly for any loss or damage to individuals or entities that my occur.

In Stock Notification:

Should a customer choose to sign up to be informed of the re-stocking of a product, Six Fourteen will endeavour to notify said customer ASAP upon re-stocking of the product. Please note stock updates happen twice daily for the majority of products (further details available in ts and cs “Information on this Website 8.”) and notification is automated with this update process.
Six Fourteen is unable to guarantee the quantity of stock available upon re-stocking (stock supplies are heavily impacted by the current world conditions).
Dates of re-stocking may change from the estimated date provided on the product screen at the time of sign up.
In signing up to the notification list the customer understands that Six Fourteen may contact them with regard to the product they have signed up to or similar products for marketing purposes via third party mailing platforms including but not limited to mailchimp. The customer understands that their details will be added to mailchimp for these purposes and that they are able to unsubscribe at any time either via the unsubscribe link on related emails or via notifying hello@sixfourteen.com.au in writing. (Please note – we don’t believe in spam and will only contact you with regard to either the product you have signed up for or a similar item you may be interested in – which we may offer from time to time if wait times for re-stock are particularly long).

Links to Other Websites:

The Six Fourteen site and or emails may contain links to third party websites not under Six Fourteen’s control. In no way does Six Fourteen make any claim or accept any responsibility regarding the nature, quality or reliability of sites reached via these links. Links are provided as a convenience and the inclusion of any link does not imply Six Fourteen’s endorsement of any sites reached. You are solely responsible for your conduct on any site and for viewing and abiding by any terms and conditions of any third party sites.

Governing Law:

Six Fourteen is an Australian business and, as such, complies with Australian Consumer Law.

Gift Cards:

Gift cards are available to purchase in pre-set amounts of $50, $100, $250 and $500 and are only available at retail price and not available to purchase using coupons.
The gift card will be emailed to whichever recipient email address is entered onsite in the “to” field, with a BCC copy to the purchaser’s email address. It is the customer’s responsibility to ensure the correct email addresses are entered at this point. Six Fourteen is not responsible for any gift cards redeemed resulting from an incorrect email address being entered during the ordering process. Should you feel you have entered the wrong email address it is your responsibility to notify Six Fourteen immediately so that the card can be cancelled and reissued with a new gift card number.
Should you wish for a Gift Card to be delivered at a later date, please enter your own email address into the “to” field and forward the email when you wish. Should you decide to email a Gift Card to yourself for forwarding at a later date, the responsibility of ensuring this email is delivered is with the customer.
The security of the digital card, once it is created and sent out, is inherent upon the purchaser and recipient of the card. Should the card details be used for purchase by a third party Six Fourteen is in no way responsible nor liable and will not replace or refund the gift card.
All purchases of Gift Cards are final, they can not be returned and are not redeemable for cash.
Gift card validity is three years from the date of purchase. You can check the balance and expiry of a gift card online via our Gift Card Balance page.
Purchases made using gift cards fall under all regular ts and cs.
Should goods be returned from a purchase made using a gift card the gift card amount (minus any applicable fees including but not limited to re-stocking fees and shipping) can only be refunded as a store credit, any monies spent over and above this amount (less any aforementioned applicable fees, should they apply) will be refunded via the original method of payment (eg credit card/Afterpay).
Gift Cards are unable to be purchased using Afterpay and gift vouchers, nor are coupons able to be used to purchase discounted gift cards, nor are gift cards able to be purchased at a discount using a trade account.

Prize Vouchers:

Prize vouchers given out to winners of competitions including but not limited to those run on instagram, Face Book etc, run by Six Fourteen or in conjunction with any other party, have a validity of six months from the date of receipt, unless otherwise advised.
All competitions have their own individual terms and conditions which must be read and understood prior to entry. Failure to comply with these terms and conditions may render a voucher invalid.
Prize vouchers are unable to be used in conjunction with AfterPay and cannot be used in conjunction with any other offer (including but not limited to promotional vouchers, trade discounts etc), nor can they be used for the purchase of gift cards.
Prize vouchers are not redeemable for cash.
Returns made after purchases using a prize voucher are still subject to our returns terms and conditions, therefore re-stock fees etc apply. Any returns for prize voucher purchases will be refunded with a store credit only (minus applicable fees).

Discount Vouchers:

Discount vouchers/coupon codes given out by Six Fourteen, including but not limited to those run on instagram, Face Book, via newsletter, signing up to the newsletter etc, are valid only for the period indicated in the details provided in the original communication.
Discount vouchers are unable to be used in conjunction with AfterPay and cannot be used in conjunction with any other offer (including but not limited to other promotional vouchers, trade discounts etc), nor can they be used to purchase gift cards.
Discount vouchers are to the value stated in original communications and must be entered at the checkout in order to be valid.
Discount vouchers may be restricted to use for particular rugs and/or collections. This information will be available in the original communication. A voucher is applicable only to the product/s indicated by Six Fourteen.
Discount vouchers are not redeemable for cash.
All regular ts and cs apply to all purchases made using any form of discount code.
Returns made after purchases using a discount voucher are still subject to our returns terms and conditions, therefore re-stock fees etc apply. Any refunds for returns using discount vouchers will be calculated at the pricing shown upon the original tax invoice.

Share on socials:

To be eligible to go into the running to receive the share on socials voucher for you and a friend you must us the hashtag #getthelookunderfoot and tag @sixfourteen_ on instagram.
Using this hashtag and tagging @sixfourteen_ indicates entry and gives Six Fourteen the right to re-post images on their social media platforms including but not limited to Instagram and Facebook.
At the end of each month an entrant will be chosen at random and contacted with a discount voucher for themselves and a friend. The amount of the voucher will be disclosed at this time and vouchers created specifically for the entrant.
Each voucher has a validity of 3 months from the date of receipt and can only be used separately.
Vouchers are not redeemable for cash.
Vouchers can not be used in conjunction with any other offer or voucher.
Vouchers can not be used with Afterpay.
All regular ts and cs apply to purchases made using a voucher.
Share on socials commences 1 April 2021 and can be suspended or removed at the discretion of Six Fourteen, without notice.

Birthday Flash Sale 2022:

The discount offered is 10% off the retail price of products site wide.
The discount offered for the sale period only (12.00 am AEST 30/03/2022 – 11.59pm AEST 31/03/2022) and will not be available in conjunction with any other offer, including but not limited to the usual $15 sign up coupon, nor is this discount available for Afterpay transactions or to purchase Gift Cards.
The discount offered is redeemed via the use of the code: FLASHBDAY to be added in the coupon code box at the checkout. If the code is not entered no discount will be applied.
Birthday Flash Sale is available on retail purchases only.
The sale period runs for the dates/times listed above only. Orders placed outside of this time frame will not be part of the sale and no rainchecks will be given.
All regular ts and cs apply to all sale transactions.
The Birthday Flash Sale is not valid for custom orders or special orders of any kind.
Any discount received is not redeemable for cash.
Returns made after purchases using the FLASHBDAY sale code are still subject to our order changes and returns terms and conditions, therefore re-stock fees etc apply. Any refunds for changes or returns using the sale code will be calculated at the pricing shown upon the original tax invoice.

Archived promo ts and cs are available here.