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IMPORTANT COVID IMPACT UPDATE:  With Sydney in lock down lead times for rugs leaving the warehouse are currently taking longer than usual and due to the larger lock downs across the states, courier's are also experiencing delays due to the unprecedented volume of online shopping. Please see our COVID Shipping Changes FAQ for more information.

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SHIPPING

We charge a flat shipping rate of $29.95 per rug to be delivered to most areas in Australia.

There are some regional areas that will require a special shipping quote. If you place your order and the only shipping option is 'Quote Required', then be assured we will be in touch with a quote with the most competitive shipping rate. 

Head on over to our FAQs and T&Cs pages for more information.

RUG CARE 

Six Fourteen recommend rotating your rug every three to six months (depending on use) to reduce uneven wear and tear.

A rug pad/underlay can extend the life of your rug, prevent sliding and to protect your floors. These can be purchased from various retailers online or in a physical store.

Spot cleaning can be fine (using information provided on the rug itself as a guide), however we recommend consulting professionals for thorough cleaning. Whilst we recommend consulting professional carpet cleaners whenever necessary, unfortunately we are unable to recommend specific carpet cleaners in your area.

VACUUMING

Lightly vacuum once or twice a week. Use the hard floor attachment and the lightest possible setting. Do not use rotating or power headed vacuums on natural fibres or woven rugs as this can damage the weave and or fibre. This can lead to matting, excessive shedding and loose or protruding fibres.

Avoid powerful vacuums that may pull fibres loose from the base of the rug.

Occasionally flip your rug and vacuum the bottom as dirt and dust can accumulate there.

SPILLS & STAINS

Blot (never wipe or scrub at spills) with paper towel or a clean, white cloth.

When spills may cause a stain, one option is to immediately apply a small amount of mild soap and warm water, again blotting not rubbing (check rug cleaning instructions on the rug itself prior to taking any action).

Blot excess liquid with paper towel or a clean white cloth, removing as much liquid as possible as residue can  attract dirt. Ensure the rug is completely dry again before use.

Should you choose to use a soap, make sure you choose a very mild soap, free from any bleach or hydrogen peroxide

In most cases, warm water and a small amount of soap will take care of spills if attended to quickly however it’s very important to refer to any information that came with the rug (eg on the sticker on the back of the rug) and consult a professional rug cleaner if you are unsure.

For further cleaning tips, please contact your local rug cleaning professional – unfortunately we are unable to recommend cleaning professionals in your specific area.

*Please note any and all cleaning performed on your rug by yourself or by a professional carpet cleaner is at your discretion and may void ability of the rug to be returned.

For further material information please see our FAQs.

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